John K. Peterson, FLMI

jkpmjp@earthlink.net
860- 487- 4886
http://www.bitwise.net/iawww/

Summary

Thirty-five years of significant Financial, Mutual and Stock Insurance Company, Healthcare Pharmaceutical business and technology experience. Worked for the United States Air Force, New York Life Insurance Company, The Travelers Corporation, Digital Equipment Corporation, Dartmouth Hitchcock Medical Center, Allmerica Financial Corporation, PRT, Group, Inc and President, Peterson Consulting. Trained in Software Engineering Institute - Capability Maturity Model (SEI/CMM). Received substantial monetary bonuses in the form of cash and stock option awards from multiple companies. Have held positions from programmer, business analyst, web master and architect to director and president of Internet consulting company.

Selected Experience

Sun Microsystems, Incorporated http://www.sun.com
Mission Critical Manager - Northeast Area

860-833-5125

Consulting for the Fortune 1000. Provide multiple forms of Program, Project Management and Consulting Services from a strategic and tactical point of view, by applying technologies to solve business critical needs and requirements.

Third Millennium Systems
Financial Services - Electronic Commerce - Practice Director

Concentration in Insurance, Banking, Investment and Healthcare Industries.
Created Extranets, Internets and Intranets for Customer Value Management, Business Intelligence, Relationship Management, Campaign Management, Customer Self Service, Profile Management and Data Warehousing.

Responsible for providing administration, budgeting, practice management, proposals, statements of work, business and technical planning, architecture, integration and development services, program management, project management, relationship management for:

Managerial Due Diligence, Business and Technical Assessments, Electronic Commerce including the necessary web sites, Electronic Business Intelligence and associated analytic (OLAP) capabilities, Data Warehousing, Data Marts with associated multidimensional cubes, Operational Data Stores, Electronic Profiling and One to One Customer Management, Back end legacy system integration, Customized implementations with or without base software packages. Completed major engagements with Fortune 50 Companies in the southeast.

PRT Group, Inc
PRT Engagement Director

PRT Profit and Loss responsibility for $14M major pharmaceutical named account in Groton, CT for PRT. Responsibilities include business planning and development, overall delivery, customer relationship, profitability, strategic planning, technology practice development, business process maturity, recruiting and retention.  Created innovative, complex and sophisticated Internet client and server utility infrastructures with linkages to back end legacy architectures for multiple systems on an enterprise wide and global basis.

PRT Engagement Director Technology Practices

Responsibilities include business development, project(s) delivery, managerial due diligence analysis and reporting, business and technical assessments, process engineering, global and enterprise architectures, multiple Fortune 500 account customer relationships, profitability, strategic planning, technology practice development, business process maturity, recruiting and retention. Created an Internet based directory structure for a western regional bell operating company (RBOC) - multiple states and data centers. Provided an assessment of current Internet architectures and included strategic and tactical recommendations on integrated financial systems with internal mission critical workflow and commercial electronic commerce systems. Recommended and managed the development of a call center operation that was an internet based process and control system for electronic commerce, fulfillment and associated services. 

Peterson Consulting - Now Synergistic Ecosystems, LLC
President        Part Time and Full Time Engagements

Mission included complete Internet, Intranet and Extranet World Wide Web implementations.  Designed a Managed Care System called Solution 2000 for targeted customers.  Solution 2000 includes Case Management, Encounter and Episode Management, Benefit and Risk Management, Financial Integration, Medical Protocol Analysis and Life Quality and Outcome Analysis.

Created four trade marked systems and the Internal Auditing World Wide Web (IAWWW) www.bitwise.net/iawww and nine other Internet, Extranet and Intranet sites on "Internet One" including the original www.misti.com, www.callacg.com, www.allmerica.com and other secured Extranet sites for over 26 companies.

The IAWWW was created in conjunction with The National Science Foundation, National Center for Super computing Applications, Dartmouth and The Clinton Gore Administration initiative for the Internet and has a worldwide audience of over 500,000 senior management personnel. It was one of the first business applications that utilized World Wide Web and HTML Technologies.

Allmerica Financial Corporation www.allmerica.com

Responsible for the introduction, marketing and expansion of Allmerica Financial Companies' Electronic Commerce initiatives. Initial responsibilities included various technical and business infrastructures. The work expanded to include Banking Relations and Work-site Marketing with implementations utilizing electronic commerce processes that rely heavily on Internet Based Technologies.  Delivered systems that currently provide functional capabilities to Banking, Credit and other Financial Institutions for retail and wholesale customers utilizing multiple business product networks.  Business and systems are from the bank customer, via the wholesalers (brokers) to the manufacturers (insurers) and suppliers of financial services and products.

Designed, developed and installed the first Banking/Insurance Extranet.  Internet efforts were featured in Communications Week, Information Week, Computer World and The National Association of Independent Life Brokerage Agencies (NAILBA). Was a member of the Web Masters Guild

Dartmouth-Hitchcock Medical Center www.dhmc.org
Consultant-Business Operations

Provided integrated management consulting, which included advanced and automated TQM/CQI, Business Reinvention and Business Process Reengineering, Technological Re-engineering and Workflow Analysis for Medical Center Operational and Financial Units.  This work encompasses multiple nursing units and hospital departments. Initiated pro-active programs and projects in Birthing Pavilion, Pharmacy, Psychology, Same Day Surgery and Medical and CHAD (Children's Hospital at Dartmouth).  Delivered multiple presentations to National Conferences on the application of Internet Technologies.  Articles have been published in the Internal Auditor Professional Journal on the use of the Internet

Digital Equipment  www.dec.com
Insurance Industry Consultant

Created international business plans, including technical and business designs for Employee Benefits, Flexible Compensation and Managed Care. Created international marketing and sales Business Application Integration Sets for Pension, Agency Management, Investments, Actuarial, Underwriting, Customer Service and Financial Services Common Human Interface.  Engaged in independent principal consulting to executive management for the top 2000 Mutual and Stock Companies within and outside the United States. Conducted knowledge transfer seminars for financial service executives.

The Travelers Corporation www.travelers.com
Director/Architect              

Responsible for the Advanced Technology Group that was charged with discovering and evaluated new technologies for competitive business advantage. Member of the Strategic Planning Group and Venture Capital Group. Architect and Implementation Officer:  INSIGHT (tm). Sold to Fortune 2000 Companies and provided benefit Management System for Healthcare Management.

Project Manager and Architect: CARMA (tm).  Sold to Fortune 2000 Companies. Created the largest Focus System in the world at time of introduction for Property Casualty Risk Management. Project Manager: Banking and Insurance System (tm). Sold to Administrative Service Only Contracts (ASO) - Fortune 2000 Companies.  Cross-Functional System Project Manager:  SIMS (tm) - Securities Information Management System (tm) that supported 1600 financial and investment business functions and included all investment operations of an insurance and investment company.

New York Life Insurance Company
Executive Marketing Program Leader

Leader for the Field Access Communications Terminal System (F.A.C.T.S) (tm), SEC Leader for Variable Contracts Corporation, Sales and Marketing, Data Administration, Contracts, Licenses and Staffing.  Responsible for 370 field offices and 15,000 agents.  Created the first automated underwritten policy with "field office policy issue generation" in a distributed mode.

Certifications and Training

Computer Science Degree with honors. Information and Decision Theory and Management studies completed with various universities. FLMI (Fellow, Life Management Institute) - LOMA - with distinction. Six Sigma Green Belt. Prince II Certified. Gartner Group Certified Total Cost Of Ownership Consultant..

Technical Environments

SUN, including Solaris, IBM Mainframes, IBM PCs, Digital (Complete Product Set), Macs, Tandy and HP. Windows 95 and NT, Novell, UNIX, SNA, CICS, TSO, MVS, LU 6.2, VM, VMS, NAS, Client/Server, COHESION, AD-CYCLE, DOS, IMS-DB/DC, DB2, Supra, RDB, Data Manager, Oracle, Microsoft Product Set, Visual Basic, Lotus Notes, All-In-1, DisplayWrite, ISS, BMC with Patrol, ATG, VeriVoice, PictureTel, Novasoft, Workflow Products, Document Management Products, OLAP, LAN, WAN, RAID, Veritas, RDBMS, MultiMate, Harvard Graphics, Ronstadt's Financials, Biz Plan, SAP, PeopleSoft, Lawson, EDI, Level 5, First Class, KEE, Kappa-PC, OPS5, KBMS, TI-IEF, Harvard Project Manager, Firewalls, SSL, Streaming Audio, CGI, MIME, SMIME, Oracle, ORBS, ODBC, JDBC, Java (Applets and Applications), JavaScript, CORBA, IIOP, LDAP and ACL.  MAC - WWW On Internet (MacHTTP, WebStat, WebMap, ImageMap, PopMail, MailShare, DropStuff,  FTP, HyperCard, Apple Talk, Apple Events and Applescript). The entire Netscape Server Product Line. Progressive Networks Real Audio Server and multiple Plug-Ins.  Optima, ATG Dynamo, Rational Rose, Symantic Visual Café Pro, NetObjects Fusion, Intel PC Camera, Adobe PhotoShop and Quest.  Java, Java Script, Focus, RPG, COBOL, Mark IV, FORTRAN, ASSEMBLER and SGML-HTML, DHTML, XHTML, XML, UML.

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